Customer Experience Enhanced With Public Cloud Adoption

CUSTOMER

ACL

INDUSTRY

IT and ITES  

CUSTOMER

ACL

INDUSTRY

IT and ITES  

24*7

customer experience

90%

faster deployment

100%

high availability

Successive-ACL-Case-Study

About Client

ACL Mobile - a Sinch company, is helping businesses elevate the customer experience across multiple channels; SMS, Voice, Email, WhatsApp, and Notifications through enterprise communications tools. Companies from leading industry verticals such as BFSI, Fintech, E-commerce, Travel Tech, and others trust messaging and communication solutions provided by ACL.

Key Challenges

  • Adopt automation in an enterprise environment and achieve agility and better productivity.
  • Ensure higher availability of applications and enhance customer satisfaction.
  • Identify better ways to do business to reduce IT cost and respond to modern business requirements.
  • Ensure infrastructure compatibility with client’s systems.

PLATFORM: Amazon Web Services
TECHNOLOGY: React, Redux, Express.js, Node.js, Nginx, MongoDB, MySQL, Redis Cache, RabbitMQ, Redhat, Kubernetes, Docker, Prometheus, and Grafana
COUNTRY: Sweden & India

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The Solutions

Successive helped ACL deploy highly available and secure applications and infrastructure workload on AWS cloud.

  • The desired performance, agility, scalability, and elasticity were ensured by migrating legacy infrastructure to the AWS platform.
  • Cloud infrastructure deployed using Docker, and Kubernetes ensured better runtime management and application compatibility with different client systems.
  • Continuous monitoring and health checks were integrated with Prometheus and Grafana for all applications and workloads to ensure higher uptime and faster troubleshooting.
  • To speed up innovation, adoption, automation, and CI/CD processes, DevOps deployment model was used to smooth operations to roll out updates and new releases.

Customer Experience Enhanced With Public Cloud Adoption

IT and ITES

Successive-ACL-Case-Study

Objective

ACL aimed to develop highly available and secure world-class solutions for its business model of WhatsApp Traffic Analyser Application and wanted to move application & infrastructure workload to the cloud to support modern business requirements and enhance customer value.

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